Ticket closed with no reply

[Rushton14]

I've started a ticket with your team about my hud not working on Bodog. They have recently closed my ticket without replying or giving any reason or solution to the problem.

[Flag_Hippo]

I've started a ticket with your team about my hud not working on Bodog. They have recently closed my ticket without replying or giving any reason or solution to the problem.

It was closed without reply because I've already replied to you here and you've also posted here where an update was issued yesterday and is quoted directly above your post. In case you did not see it then Ignition/Bovada/Bodog released a major update to their software which changed a lot of things. Unfortunately, this broke the Ignition Hand Grabber. Typically, Ignition releases these updates once or twice per year where this happens and it typically takes us a few days to get the hand grabber working again. Our development team is working as hard as they can to get the hand grabber working as soon as possible. Once fixed everyone will automatically receive the update when they start PokerTracker.