HUD won't reappear after re-entering table in same session

[pokertrackfan77]

After the stars update with the graphics, my HUD stopped appearing on the table that I was at previously when i left it during the same session. For example, if a table breaks up and i leave it, then i see that it fills back up again and i sit back down, my HUD isn't there anymore.

I tried re-starting HUD, that didn't work.

Also, i tried closing PT4 and then re-opening and start importing hands again.

[Flag_Hippo]

So we can see what's going on here please enable logging in PokerTracker 4 via 'Configure -> Options -> Enable Logging', restart it and when the issue has been reproduced send your log file to us in a Support Ticket along with a screenshot and hand history file. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem

[pokertrackfan77]

Ty for ur response. I will submit a ticket.

But in this case, i don’t know what I could screen shot or what good it would do. Is it ok to submit the log files and the hand histories instead?

[Flag_Hippo]

A screenshot of your desktop showing the table without the HUD can be useful for many reasons not least because we can see the time at which the issue occurred and then check the log file/hand histories accordingly.

[pokertrackfan77]

Thank you for the explanation. I submitted the ticket with everything requested.

This is my first time submitting a ticket, so i don't know what the procedure is.

I had played an 8+table session and included a screen shot of the tables, including the one table that i left, then re-entered, which the HUD did not re-appear again. However, the screen shot was not at the precise moment that the issue occurred. Additionally i submitted all 340 hands from that session. I don't know if you needed me to include a few hand histories that occurred around that moment, or the whole thing.

Thanks