888 SNAP HUD not working on 888poker.de

[calef13]

888 has introduced a new client and moved to 888poker.de, this has changed both the default location for hands, and has apparently broken the SNAP HUD, which doesn't display any more. Is anyone else having issues? My hands do import properly now that I've updated the location for hand histories, but the HUD still isn't working, despite the UI being basically the same. I'm using the latest version of PT4, v4.15.25

[Flag_Hippo]

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

[TigerTino]

Hi, I think the problem is that the name of the new client has changed to 888poker.de. Pokertracker needs an update to find the new German client software. I hope that this update comes quickly...

[calef13]

As usual, PT4 support is very quick to respond and issue fixes :). An update has already been released and my client downloaded it, and that should fix it. It hasn't fixed it on my machine yet, but I've messaged support again asking for help, so shouldn't be long now.

[TomYumJay]

Hi, I have the same problem. I am also from Germany and using the new .de-client of 888 poker. Hands were imported correctly, but the Hud just pops up for a couple of seconds and then disappears. Problem occurs at regular and snap tables. Any help is appreciated. Thanks Jay

[Flag_Hippo]

So we can see what's going on here please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.