PokerTracker

PT4 doesn't save the real buy-in for my tournament. If you take a look at the buy-in, you will see that at first, The correct buy-in is detected. But as soon as tournament is finished, it changes to zero.

If I try to update the buy-in manually, it saves the amount but removes the currency. which means I have close the window, re-open it and select the proper currency and save it.

Couldn't upload the last screenshot in original post.

If I try to update the buy-in manually, it saves the amount but removes the currency. which means I have close the window, re-open it and select the proper currency and save it.

I found out if I press save button twice, it will bring back the currency :shock:

khodadadeh wrote:PT4 doesn't save the real buy-in for my tournament. If you take a look at the buy-in, you will see that at first, The correct buy-in is detected. But as soon as tournament is finished, it changes to zero.

Can you please send us your log file and a sample of these hand histories to us in a Support Ticket:

Tutorial: Reporting A Problem

khodadadeh wrote:If I try to update the buy-in manually, it saves the amount but removes the currency. which means I have close the window, re-open it and select the proper currency and save it.

khodadadeh wrote:Couldn't upload the last screenshot in original post.

In your screenshot you haven't entered any currency symbol:

1.72 + 0.28

when manually entering results you need to use the currency symbol for the currency the game was played in:

€1.72 + €0.28

Flag_Hippo wrote:

khodadadeh wrote:PT4 doesn't save the real buy-in for my tournament. If you take a look at the buy-in, you will see that at first, The correct buy-in is detected. But as soon as tournament is finished, it changes to zero.

Can you please send us your log file and a sample of these hand histories to us in a Support Ticket:

Tutorial: Reporting A Problem

khodadadeh wrote:If I try to update the buy-in manually, it saves the amount but removes the currency. which means I have close the window, re-open it and select the proper currency and save it.

khodadadeh wrote:Couldn't upload the last screenshot in original post.

In your screenshot you haven't entered any currency symbol:

1.72 + 0.28

when manually entering results you need to use the currency symbol for the currency the game was played in:

€1.72 + €0.28

I never entered the currency symbol before and never had this issue. This started happening after I re-installed my windows and downloaded the latest version of PT4

Created the ticket: 563527