PT4 won't start after crashing

Questions and discussion about PokerTracker 4 for Windows

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PT4 won't start after crashing

Postby Spiili » Tue Nov 17, 2020 3:38 am

My PT4 crashed 2 days ago and I haven't been able to start it ever since.
Nothing happens when I try to launch and if I try to launch it again it says it is already running.
I can find the process on task manager, but it's not doing anything.

So for I have tried restarting PC, re-installing PT4 and deleting postmaster.pid. I am running it as an admin.
Spiili
 
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Re: PT4 won't start after crashing

Postby Flag_Hippo » Tue Nov 17, 2020 6:29 am

Is the PT icon in your notification area instead of the main taskbar? If it isn't there then please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your log file to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

If you do not see the AppData folder in Windows File Explorer then please refer to this guide. Please also attach your 5 latest PostgreSQL log files from;

C:/Program Files/PostgreSQL/x.y/data/pg_log

(x.y refers to the version of PostgreSQL installed on your computer).

Guide: PostgreSQL log files
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