ACR Blitz Cash Hand Missing from PT4 DB

[HaplessTiki]

I'm playing on ACR, multi table Blitz NL10. I have "Get Hands While Playing" activated, and a HUD running (which is working fine).

I do not have auto-top up activated on the ACR tables.

I get KK vs QQ for stacks on one of my tables, and I lose-- taking me to zero chips. I click the "X" on the table, and then click "Close This Table" confirmation box, and continue playing on my other Blitz tables.

At the end of the session I notice that the KK vs QQ hand is missing from my PokerTracker Stats. Hundreds of other hands both before and after it are in there fine.

Is there some flaw with missing hands when you get felted? It concerns me that this hand is missing because it makes me wonder how many other hands throughout my history of playing are also missing, and if it doesn't pick it up every time I get stacked and close a table I might be missing a significant number of large losing hands?

I tried also clicking "Get Hands from Disk" and selecting my folder, it said "Error: There are No Files to Import". So I think it has all the hands?

Has anyone ever noticed a problem like this? How can I know if I have been missing other huge hands over the months in my DB?

[Flag_Hippo]

Does that specific hand exist in the hand history file provided to you by your poker site? You can open it and search the file yourself with a text editor such as Notepad ++. If you closed the table too early then maybe your poker site didn't have a chance to write a complete hand history although in the past there have been known issue with sites on the WPN network missing hands so PokerTracker 4 will not know about those unless your poker site can provide you with copies. If the hand does exist in your file but does not import then please send your sample to us in a Support Ticket.

[HaplessTiki]

In case anyone else runs across this post someday: I ran a few unofficial "tests" by playing some hands and closing some tables quickly and waiting before closing tables and this proposal does appear to be the case. If you close a WPN table quickly after finish a hand, it will not be saved in the ACR HandHistory file and therefore not appear in PT. But if you wait a short time (on my computer, approximately 5-10 seconds) after sitting out/getting felted then the hand will be saved. It's just that there is a delay that you have to wait for. So anyone who is closing WPN tables swiftly, as I used to, you may be missing hands from the tail end of your sessions, in order to make sure you get them all, wait a short time before closing. A possible increase of relevance is that some of us quit right after big hands (either getting stacked, or a big win) therefore your DB may be missing major hands if you close tables too swiftly.

Thanks for your response!

[Flag_Hippo]

Thanks for revisiting the thread and posting this information.