Error Invalid TOC

[LucaT999]

Hello, i tried to transfer my statistics to my new PC. I checked some of the forums and tried to disconnect the data from clouds and transfer it afterwards to my new PC. But still i cant fix the Problem and getting the Invalid TOC error directly after i want to restore. I tried aswell to do it fro C:\. But it was the same Problem. Can anyoune help me?

[Flag_Hippo]

Please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, try the restore once more from the root of C:\ again but remove all check marks under 'Optional' and see if that works. If the restore fails again then attach your log file to a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. In addition to the log file open the backup zip file and copy (don't move/remove) TOC.xml to C:.  Rename C:\TOC.xml to C:\TOC.txt and attach that to the ticket as well.