PokerTracker

I have just started playing on Grovsvenor Poker room (Ipoker)

Under view import status is says Error: iPoker: Unable to launch auto-import for site: iPoker. Reason: iPoker auto-importer needs to be configured.

Under general settings in grovsvenor i have the store hand history locally ticked. but when i click auto detect on PT4 it states "An Ipoker skin was found, but it's not configured to save hand histories to disk.

Any suggestions to get a HUD on this site up and running?

You can manually configure the folder where your iPoker hands are saved by clicking 'Add' instead of 'Auto Detect'. The default hand history file path for iPoker is:

C:\Users\{Windows Login}\AppData\Local\{iPoker Client Name}\data\{iPoker Screenname}\History\Data

If you do not see the AppData folder in Windows File Explorer then see this guide.

Thank you i have sorted out the location of the files. I am now having big problems with HUD on Grovsvenor (Ipoker) - Seems to start well (Hud correct) and then the Hud disappears and the tables are then no longer showing on "Active Tables". There was even some active tables after all my tables were closed. (The Opposite). This may require a support ticket. After these PT4 also crashed i believe because of these errors.

Please make sure you have configured PokerTracker 4 to import from the second iPoker 'Data' folder as setting a directory any higher than that can cause problems. If the correct folder is configured then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing a few hands with 'Play Poker -> Get Hands While Playing' active and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you:

Tutorial: Reporting A Problem

Thanks for reply, the directories configuration is currently set to two folders - (screename)/History/Data/Tables and (screename)/History/Data/Tournaments. Is this correct or should it just be the second one? Yeah weird one, Hud is fine for like 20 mins and then crashes.

lindridgeben wrote:Is this correct or should it just be the second one?

Neither are correct. Please remove both of those folders from your iPoker configuration in PokerTracker 4 and just use the folder I specified earlier:

C:\Users\{Windows Login}\AppData\Local\{iPoker Client Name}\data\{iPoker Screenname}\History\Data

Do not configure any higher or lower than the second data folder and do not configure more than one folder (unless you playing on more than one iPoker skin).

thanks, yes i did all above and still having problems so sent a support ticket. How long will the reply roughly take? I sent it two days ago.

I don't know when you will receive a reply but hopefully it will be later today.

Hello,

Problems with autoimport and hud on ipoker-skin veikkaus. I have set the import folder as follows: C:\Users\{Windows Login}\AppData\Local\{iPoker Client Name}\data\{iPoker Screenname}\History\Data. The hand history files are there but it does not import. what to do?

In PokerTracker 4 go to 'Configure -> Site & Import Options -> iPoker Network' and make sure that the 'Get Hands From Site While Playing' option is enabled. If that's already enabled then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing some hands on a table with 'Play Poker -> Get Hands While Playing' active and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you.