How can I stop seeing this message?

[Mallaina]

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Unable to import premium profile: Spins Avanzado y
Profesional 3H (final Agosto 2023)
You Will not be able to use this profile.
Reason: Import cancelled due to column name conflict
(ri0010)


I was recently redesigning the HUD. In fact, I already had a problem with this column, which I said resolved itself, but now when I continue with my task, it's causing problems again in another way.
Honestly, I need a quick fix, and if I have to do a clean uninstall of PT4, I wouldn't mind.

Regards, Roberto

[Flag_Hippo]

You will need to rename that custom column so that it doesn't clash with the one being imported by duplicating it to a new name and deleting the original. Remember to change the stat which uses it to use the new column name as well.

[Mallaina]

The problem is that in my Store Manager, I deleted everything, and there's nothing there. I shouldn't import anything premium with that column name or that HUD name, since if it ever existed in my Store Manager, it shouldn't anymore.

[Flag_Hippo]

Check in PokerTracker 4 for a non-premium custom column with that name. If that isn't the issue then start PokerTracker 4 and go to 'Configure > Options' and turn OFF 'Download Premium Content'.

Select 'File > Open User Data Folder' and then close PokerTracker 4.

In the window that opened go to the 'Temp' folder and delete all of the files with the long filenames beginning with 'aof'.

Start PokerTracker 4 again and turn the 'Download Premium Content' option ON again.

Restart PokerTracker 4 again and see if the problem has been resolved.

[Mallaina]

Thank you very much. Solved.

Best regards