Can you please send this information to us via a
Support Ticket with your PokerTracker4.log file where a technician can follow up with you. To do that press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging, reproduce the issue and then attach your PokerTracker4.log file to the ticket from here:
/Users/{Mac Username}/Library/Application Support/PokerTracker 4/PokerTracker4.log