Unable to download ignition hand grabber message

[mikemcq1]

I realized I had this same issue 1 month ago. Support instructed to do below and after I restarted my computer it was all good.

"please try closing things down including PokerTracker4, then restart it. This time you may see that download dialog again but I would expect the error to not occur and things will run like they used to. If for some reason it doesn't help, reboot your computer and then open PokerTracker4.​"

However, today this is not solving the problem *shrug*

[ConorKelly30]

Seems to have been fixed.

[MUFFBLASTER]

Not fixed for me. I no longer get the error, but Ignition hands are not imported.

[Flag_Hippo]

Seems to have been fixed.

Thanks for confirming - the issue was resolved just before you posted.

Not fixed for me. I no longer get the error, but Ignition hands are not imported.

Try restarting your computer, then start PokerTracker 4 and click 'Play Poker -> Get Hands While Playing' BEFORE you start the Ignition client.

[Rtsrman3911]

Are we going to be able to still have a HuD with this new web browser version of Ignition?

[WhiteRider]

Are we going to be able to still have a HuD with this new web browser version of Ignition?

You will need to be using the Ignition software (not a browser version) in order for the hand grabber (and therefore the Hud) to work.

[Rtsrman3911]

Are we going to be able to still have a HuD with this new web browser version of Ignition?

You will need to be using the Ignition software (not a browser version) in order for the hand grabber (and therefore the Hud) to work.

It seems as if the Ignition software is no longer available, as it forces you to open the browser version after you open the software version. Any other users experience this yet, after update?

[Flag_Hippo]

It seems as if the Ignition software is no longer available, as it forces you to open the browser version after you open the software version. Any other users experience this yet, after update?

I am not seeing any other reports of browser play being forced at this time. If you haven't already done so try reinstalling your Ignition poker client and if the issue persists contact Ignition if you haven't already done so.

[MUFFBLASTER]

Are we going to be able to still have a HuD with this new web browser version of Ignition?

You will need to be using the Ignition software (not a browser version) in order for the hand grabber (and therefore the Hud) to work.

It seems as if the Ignition software is no longer available, as it forces you to open the browser version after you open the software version. Any other users experience this yet, after update?

You've probably figured this out by now, but you only have to use the browser to log in. After you log in you get a link, and when you click the link the client opens.

[Flag_Hippo]

You've probably figured this out by now, but you only have to use the browser to log in. After you log in you get a link, and when you click the link the client opens.

Thanks for the clarification.